# Android-apparaten (Samsung, Xiaomi,...)

<figure><img src="/files/D1rNZEzwbXepvsCZRT8X" alt="" width="188"><figcaption></figcaption></figure>

1. **App-instellingen openen**

   Ga in de **Kardi Ai**-app <img src="/files/dFU3hTMict0QCFbbzKpg" alt="" data-size="line"> naar de instellingen (het tandwielicoon).
2. **Over de app**

   Klik in de instellingen op **Over de app**.
3. **Applicatielogs**

   Klik op **Applicatielogs**.
4. **Foutopsporingslogs inschakelen (optioneel)**

   In sommige gevallen is het nodig om de foutopsporingslogs in te schakelen met de schakelaar – de klantenondersteuning zal u informeren als deze nodig zijn.
5. **Logs delen**

   Klik op de knop **Logs verzenden**.
6. **Logs verzenden**

   Stuur het bestand via **WhatsApp naar +420 779 998 100** of **per e-mail naar <podpora@kardi.ai>**.

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Na ontvangst van de logs zal de klantenondersteuning **het probleem diagnosticeren** en **u informeren over de volgende stappen**.
{% endhint %}

***

{% hint style="success" %}
**Heeft u advies nodig?** Neem contact op met de klantenondersteuning van Kardi Ai ☎️ [**+420 779 998 100**](tel:+420779998100) ✉️ [**support@kardi.ai**](mailto:support@kardi.ai)
{% endhint %}


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