Restarting Kardi Ai

In case of technical difficulties with the Kardi Ai app, a restart of the app may be necessary. Follow these steps:

Make sure you have the latest version of the Kardi Ai app installed.

1. Disconnect the chest strap.

   • Open the Kardi Ai app.
   • Click on the Settings tab.

   • Proceed to About the app.

   • Press the Disconnect app button.

   • Close the app.

2. Uninstall the Kardi Ai app .

   Hold the app icon and select the option to delete/remove the app.

3. Check Bluetooth.

   Make sure the sensor is not in the list of devices.

4. Check the battery.

   • The metal contact plate for the battery must not be damaged.

   • The inserted battery must have the negative pole facing out.

   • The battery must be a Panasonic or Duracell brand.

   • The battery cover seal must not be damaged.

   • The battery cover must be carefully snapped into place.

5. Install the Kardi Ai app .

   Download the app from the Apple App Store, Google Play Store or Huawei AppGallery.

6. Pair the chest strap and the app.

   • Log in using the QR code located inside the Kardi Ai kit (the QR code can be sent to your email using the LOST CODE RECOVERY function).
   • Allow access to Bluetooth, location, and notifications.

   • Active internet connection via Wi-Fi or mobile data is required for pairing.
7. Check the connection.

   Snap the sensor onto the chest strap and attach it to your chest.

After a successful connection, the READY TO RECORDING message will appear in the app.

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Need help? Contact Kardi Ai customer support [phone] [e-mail]