# Contract Withdrawal

If you need to return the kit, you have several options:

1. For Kardi Ai purchased from your attending physician, you have the right to withdraw from the contract **within 14 days of payment**.
2. For Kardi Ai purchased through the Kardi Ai website, you have the right to withdraw from the contract **within 14 days of receiving the package**.
3. When withdrawing from a contract for Kardi Ai purchased through a business partner, **follow the instructions of the seller**.

### **Return Conditions** for the Kardi Ai Kit

If you decide to return the kit for any reason after receiving it, please follow these instructions:

* The returned kit must be **unopened and undamaged**. If the device or chest strap is damaged in any way, we will not accept your return.
* For hygiene reasons, the Kardi Ai kit can only be returned **in unopened packaging**.

{% hint style="info" %}
Be careful not to break the **security seal on the Kardi Ai kit packaging**, which contains the sensor and chest strap.
{% endhint %}

{% hint style="danger" %}
If the Kardi Ai kit is delivered to you by a courier service, do not accept the package if the packaging is damaged in any way!
{% endhint %}

### **Return Procedure** for the Kardi Ai Kit

Follow these steps to return the Kardi Ai kit:

1. Print the [contract withdrawal document](https://kardi.ai/wp-content/uploads/2024/05/kardiai_odstup-smlouva.pdf). **Fill it out**.
2. Scan the filled in document and **send it by email** to us - [**support@kardi.ai**](mailto:support@kardi.ai).
3. Wait to be contacted by Kardi Ai customer support, who will inform you of the next steps.

{% hint style="info" %}
You can withdraw from the contract within 14 days of receiving the package **for any reason**. For more information on the terms of the contract with Kardi Ai, see our [**terms and conditions**](https://en.kardi.ai/legal/terms-and-conditions/).
{% endhint %}

***

{% hint style="success" %}
**Need help?**\
Contact Kardi Ai customer support\
☎️ [**+420 779 998 100**](tel:+420779998100)\
✉️ [**support@kardi.ai**](mailto:support@kardi.ai)
{% endhint %}